Basic information about us as a data controller
Full name: FOTOGRAFSKE STORITVE, INES KRIVEC s. p.
Short name: INES KRIVEC s.p.
Address: Zdraviliški trg 15, 3250 Rogaška Slatina
Mobile phone: 031 713 164
VAT SI: 82032459
Subject to VAT: No
Registration number: 6994733000
Transaction account: IBAN SI56 0400 1003 4800 970 (Nova KBM d.d.)
SKD: M74.200 – Photography
Please read the terms and conditions below carefully before using our online shop. If you continue to purchase from milkandhoney.si, you are deemed to have read and agreed to these terms and conditions in their entirety. We reserve the right to change the terms and conditions of the milkandhoney.si online shop. As the buyer is bound by the terms and conditions in force at each time (i.e. the terms and conditions in force at the time of the specific purchase), we recommend that you regularly review the terms and conditions.
The General Terms and Conditions of the online shop milkandhoney.si are drawn up in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1), the Electronic Commerce on the Market Act (ZEPT) and the Electronic Communications Act (ZEKom-1). The online shop milkandhoney.si is an information system designed to present and sell products to the user. It is operated by INES KRIVEC s.p., hereinafter also referred to as: provider/seller/trader/Milk&Honey/company. A user is a person who uses our system or website, in particular a customer in an online shop.
The buyer or user is bound by the general terms and conditions in force at the time of placing the online order. Before placing an order with an obligation to pay, the user is each time separately reminded of the general terms and conditions, which he must confirm and agree to. The General Terms and Conditions shall form an integral and inseparable part of the Purchase Contract.
Accessibility of information
The offeror undertakes to provide the buyer with the following information at all times before the conclusion of the contract or before the buyer is bound by the offer:
- The identity of the company (name and registered office of the company, registration number, tax number, whether it is subject to VAT, transaction account).
- Contact addresses (e-mail, telephone).
- Essential characteristics of the goods (including sales services and guarantees) and the period of validity of this information (if limited in time).
- Product availability (each item offered on the website should be available within a reasonable period of time).
- The terms and conditions for delivery of the product or performance of the service (and the method, place and time of delivery).
- The final price of the goods, which must be clearly and unambiguously stated and must show whether it already includes taxes and freight/shipping and other charges, and the period of validity of this information (if time-limited).
- The method of payment and delivery or fulfilment, and the period of validity of this information (if time-limited).
- The time validity of the tender.
- The period within which it is possible to withdraw from the contract and the conditions for withdrawal (description of the right of withdrawal in accordance with Article 43c of the Consumer Protection Act; in cases where the consumer does not have a right of withdrawal in accordance with Article 43c of the Consumer Protection Act, the consumer shall be expressly informed of this).
- Clarification of the seller’s liability for material defects.
- Information on any mandatory or voluntary warranty and after-sales service.
- An explanation of the complaint procedure, including full details of the contact person or customer service.
A user can place an order at milkandhoney.si online shop as a guest or as a logged-in (registered) user. The registration process is quick and easy – registration page: here. By logging in on the website, the customer creates an account through which he can edit his details, delivery addresses, check the status of orders and track them.
Each registered user has a username and password with which to introduce themselves. The password is secret and known only to the user. The username consists of the e-mail address entered by the user. The user receives a confirmation e-mail for the final login or registration. It is the user’s responsibility to ensure that only he or a person authorised to act on his behalf and with his password acts on his behalf. By registering on the website, the user also has a better overview of his/her purchases.
Prices and delivery charges
All prices on the website are in euros and include value added tax (VAT), unless explicitly stated otherwise on the website. All prices in the online shop are the prices of the products and do not include postage or delivery charges, which will be charged additionally.
The amount of the delivery charges shall be made known to the Customer in the order summary, before the order is confirmed for payment, by a separate indication of the amount of such charges. The delivery charges shall be shown both on the order and on the invoice for the goods issued and shall be payable by the Buyer together with the amount of the order. The delivery charge shall form part of the final price of the total order. The delivery charge for orders up to the value of € 100.00 is € 3.95, and for orders with a value of and € 100.00 the delivery is free of charge.
The delivery charge is subject to change in accordance with the delivery service’s price list in force from time to time, provided that the delivery charge may no longer be changed after the contract is deemed to have been concluded in accordance with the General Terms and Conditions.
The applicable prices shall be those in force at the time the order is placed. The prices shall apply to online purchases and in the event of and subject to payment by one of the methods set out in these General Terms and Conditions.
The prices in the online shop are listed as regular prices and promotional prices.
Regular prices are valid for all users (registered and non-registered) of the milkandhoney.si website and have no predetermined validity and are subject to change at any time without prior notice.
Promotional prices are valid for all users (registered and non-registered) of milkandhoney.si and have a predetermined validity. Promotional prices may be set for specific items, a specific type of item or a specific brand. Promotional prices are valid for quantities common to households. Promotional prices are specially marked and valid for the duration of the promotion in the milkandhoney.si online shop.
Discounts and vouchers are generally not cumulative, except where expressly stated otherwise.
A discount code or promotional code brings you various benefits when you buy through the milkandhoney.si online shop. The active code can be found on the front page of the advertisement, in the email of the Milk&Honey online shop or in other media. The code brings various benefits, from various gifts, to discounts and free postage. The discount code is always time-limited and must be used within a limited time limit, otherwise it is void. In the event that a customer redeems a discount code or subsequently cancels an order with a redeemed discount code of his/her own free will, he/she will no longer be entitled to the new benefits of the discount code.
Discount codes are not cumulative and do not apply to products on sale, unless expressly stated otherwise.
Use of discount code:
- The Customer selects the items he/she wishes to purchase and adds them to the basket. The value of the order must be at least EUR 1 higher than the value of the discount code. When the customer has finished adding the items to the basket, the customer enters the discount code in the “Enter voucher code” field in the “Promotion code” section and confirms the entry by clicking on the “Apply” button.
- Once the discount code has been entered, the value of the discount code is automatically deducted from the order price. The amount remaining to be paid is the amount of the discount.
- The discount code can also be a one-time code, which means that it can only be used once.
- In principle, it is not possible to combine different forms of benefits within the same order.
- By clicking on “Complete Purchase“, the customer enters his/her personal data and selects the delivery method, specifies the delivery address and chooses the payment method.
The buyer can pay for the goods ordered:
1. by pre-invoice in one lump sum to the business account of the company Fotografske storitve Ines Krivec s.p., Address: Zdraviliški trg 15, 3250 Rogaška Slatina, Bank account number: SI56 0400 1003 4800 970, Bank name: Nova KBM d.d., SWIFT BIC CODE: KBMASI2X
The Buyer receives the invoice by e-mail, the deadline for payment of the invoice is five (5) working days from receipt of the invoice. The timely payment of the invoice is an essential element of the Contract. If the invoice is not paid by the due date, the contract shall be deemed to be terminated by operation of law, in which case the Supplier shall no longer guarantee the reservation of the products ordered and shall be released from any and all obligations arising out of that particular order.
2. cash on delivery in a lump sum by cash or card on collection. For cash on delivery, the Customer shall be charged an additional fee of EUR 2.00 – the so-called “Payment Fee”, due to the “redemption” service and/or the commission charged to the Provider by the Post of Slovenia, GLS or other delivery service. The additional charge for cash on delivery is not included in the price of the product and is charged additionally. The Buyer shall be informed of this cost in the order summary, before the order is confirmed for payment, by a separate indication of this cost. The cash on delivery charge shall be invoiced and indicated both on the order and on the invoice for the goods issued and shall be paid by the Buyer together with the amount of the order. If you pay cash on delivery, you will receive the goods by post against payment on delivery only. POST OF SLOVENIA : You hand cash to the postal employee when you collect the parcel and he/she will make a payment for you by a special postage note (UPN), whereby you pay a fee according to the current price list of the Post of Slovenia (i.e. 0.98 EUR for the value of the redemption up to 98.00 EUR; 1% of the value for the value of the redemption above 98.00 to 501.00 EUR; 5.01 EUR for the value of the redemption above 501.01 EUR.). If you are not at home at the time, they will leave you a notification of the arrival of the parcel. Your parcel will be waiting for you at the post office for 15 days. You pay the value of the parcel at the appropriate box, plus the cost of the postal commission according to their current price list (i.e. €0.98 for the redemption value up to €98.00; 1% of the value for the redemption value above €98.00 up to €501.00; €5.01 for the redemption value above €501.01).
3. By payment card via PayPal
Payment by PayPal or payment by credit cards via the PayPal online system, which allows secure payment by credit cards (Mastercard, Visa, Maestro and American Express). The Buyer does not need to create a PayPal user account to use credit cards. PayPal is considered one of the most secure payment systems in the world.
4. Payment with your bank card (Visa, Mastercard, American Express,…)
Payment by credit card is made through the Stripe payment system. Card details are not recorded on the company’s server, so the customer’s security is guaranteed. Stripe ensures maximum transaction security. Credit card authorisations are carried out in real time with instant verification of the data with the banks. The following cards can be used for payment: Mastercard, Visa, Visa Electron, American Express, Discover, Diners, JCB and Maestro (if the payer’s Maestro card allows it).
In the case of payment by prepayment, by credit card or by Paypal, the Seller shall enclose the original invoice with the currency immediately. In case of payment on delivery, the Seller shall enclose the original invoice with the currency for 5 days. Milkandhoney.si reserves the right to refuse any order which it determines that it is unable to fulfil under the terms and conditions stated and the information available to it. Should the buyer have already paid according to the invoice, the full purchase price will be refunded to the buyer. For the refund we need the buyer’s name and surname, address and TRR. Until the full purchase price has been paid, the products are the property of Ines Krivec s.p., Zdraviliški trg 15, 3250 Rogaška Slatina, Tax number SI: 82032459, Registration number: 6994733000. Please let us know if you have not received any notification from us and more than 3 working days have passed since the purchase.
In the case of payment by debit or credit card, the following conditions still apply:
- The payer (details in the user’s account) must be the same person or organisation as the owner of the payment or credit card.
- In the event that the details of the payer on the account and the person on the payment or credit card do not match, the provider reserves the right to refuse the order.
- Once the order has been confirmed, the content of the order or the final amount of the order may not be changed, except exceptionally with the approval of the provider.
The products in our range are delivered exclusively within Slovenia. If you would like to receive goods abroad, please place your order by e-mail firstname.lastname@example.org. We will prepare a quotation for you depending on the place of delivery and the size or weight of the goods ordered. For purchases over € 60, we will deliver the goods free of charge.
All goods in stock will be dispatched to customers within the time limit published next to the selected product. For each item, Delivery is indicated under the description. Delivery 3-5 days means that you will receive the product within 3 to 5 working days. If the goods are not in stock at the time of the customer’s order, the delivery time is between 5 and 45 working days, counting from the day of confirmation of your order. You will also be notified by email after the online order has been placed. If you find the waiting time unacceptable, you may cancel your order in part or in full.
The products will be delivered via Post Slovenia, which will deliver most packages the next working day (if the item is in stock in our warehouse) after notification of dispatch. If you are not at the address indicated when the parcel is delivered, you can collect it from your nearest post office or arrange the delivery date and place with the delivery courier over the phone. Your parcel will be waiting for you at the Post Office for 15 days.
You can also collect the ordered products in person at our office – FOTOGRAFSKE STORITVE, INES KRIVEC s.p., Zdraviliški trg 15, 3250 Rogaška Slatina after prior confirmation by milkandhoney.si that the order has been accepted and the goods are ready for collection. In this case, no transport costs will be charged.
The choice of delivery service depends on the size and weight of the package, the place of delivery, the chosen payment method and the value of the ordered goods. In the case of extraordinary dimensions and heavy weight of the goods, and other possible extraordinary circumstances, we reserve the right to choose an appropriate courier.
The availability of the products in the shopping cart is for information purposes only and is subject to change until the order is processed!
In some cases, we may not be able to send you a product you have ordered because it is sold out, so please be understanding. We will inform you as soon as possible, using the contact details you gave us when you placed your order. We are confident that you will find a similar product in our extensive range that you will be equally satisfied with. Otherwise, we will cancel your order with your consent and you will receive a cancellation email.
All products are packed in neat packaging.
The buyer pays the total amount of the order to Ines Krivec s.p. and receives an invoice together with the goods or services. The provider operates in the territory of the Republic of Slovenia and sends products to the territory of the Republic of Slovenia and abroad, in particular to EU Member States. The package also contains a printed invoice, which is sent to the buyer’s e-mail address during the order process, after the purchase contract has been concluded. The invoice will include a breakdown of the price and all costs related to the purchase (any extra charge for shipping/mailing, payment charges linked to the method of payment), as well as a notice informing the buyer of the right to withdraw from the contract.
For orders up to a total amount of EUR 60.00, the transport and processing costs of the online order are EUR 3.95 – regardless of the method of payment. You will receive the parcel at your home and the value of the parcel, including the shipping costs, will be settled with the postman or delivery agent (if you have not paid by pre-invoice).
Goods ordered with a value of EUR 60.00 and above will be delivered free of charge by our default delivery service.
Unfortunately, we cannot reimburse you for delivery costs when you exchange products.
The Provider uses appropriate technological and organisational means to protect the transmission and storage of personal data and payments. For these purposes, the Provider uses an SSL certificate issued by an organisation authorised for this purpose. Credit card authorisations are carried out in real time with instant verification of the data with the banks. Card data is not stored on the provider’s server.
Buyer’s right of withdrawal
In the case of distance contracts, the buyer or consumer has the right to notify the provider within 14 days that he/she wishes to withdraw from the contract without having to give a reason for his/her decision. The communication shall be deemed to be timely if it is sent before the expiry of the 14-day period referred to above. The only cost to be borne by the buyer in connection with withdrawal from the contract shall be the direct cost of returning the goods. The Buyer may not claim reimbursement of any additional costs incurred if the Buyer has expressly opted for a type of shipment other than the most cost-effective standard shipment offered by the Supplier.
The withdrawal form is available HERE.
The Buyer shall fill in the Withdrawal Form (or write a declaration himself with all the information required in the form) and send it to the Provider by e-mail to email@example.com or by registered mail to FOTOGRAFSKE STORITVE, INES KRIVEC s.p., Zdraviliški trg 15, 3250 Rogaška Slatina or personally bring it to the studio of the provider FOTOGRAFSKE STORITVE, INES KRIVEC s.p., Zdraviliški trg 15, 3250 Rogaška Slatina. The provider shall immediately acknowledge receipt of the notice of withdrawal on a durable medium to the purchaser.
From when does the withdrawal period run?
The withdrawal period for the delivery of the goods shall start to run from the day on which the buyer or a third party other than the carrier appointed by the buyer acquires actual possession of the goods. However, where the subject-matter of the contract consists of several pieces of goods or where the delivery consists of several consignments or pieces, the withdrawal period shall begin to run when the buyer or a third party other than the carrier appointed by the buyer acquires effective possession of the last piece of goods or the last consignment.
Return of the goods
If the Buyer has already received the goods and withdraws from the contract, the Buyer shall return or hand them over to the Seller or to a person authorised by the Seller to take delivery of the goods immediately or at the latest within 14 days after the Seller has sent the Buyer notice of withdrawal, unless the Seller offers to take delivery of the returned goods himself. The Buyer shall be deemed to have returned the goods in time if he sends them before the expiry of the 14-day return period.
The Buyer may return the goods to the Supplier:
by post or other delivery service to FOTOGRAFSKE STORITVE, INES KRIVEC s.p., Zdraviliški trg 15, 3250 Rogaška Slatina
in person by delivering the product to the studio of the provider FOTOGRAFSKE STORITVE, INES KRIVEC s.p., Zdraviliški trg 15, 3250 Rogaška Slatina.
The direct costs of returning the goods shall be borne by the consumer.
Refund of the purchase price
If the Buyer withdraws from the Contract, the Seller shall reimburse to the Buyer, without undue delay and in any event within 14 days of the date of receipt of the notice of withdrawal, all payments received. The Provider shall return the payments received to the Buyer by the same means of payment as used by the Buyer, unless the Buyer has expressly requested the use of a different means of payment and unless the Buyer bears no costs as a result.
The Provider may withhold the reimbursement of payments received until the return goods have been collected or until the Buyer has provided proof that he has sent the goods back.
Restrictions and requirements for exercising the right of withdrawal
The Buyer shall be liable for diminution in the value of the Goods if the diminution in value is due to handling which is not strictly necessary to establish the nature, characteristics and functioning of the Goods.
The Buyer must return the Goods to the Supplier undamaged, unused (they may be used only to the extent referred to in the preceding sentence) and in unchanged quantity. The Buyer may only inspect and test the goods received to the extent strictly necessary to determine the actual condition (nature, characteristics, functioning of the goods) and as is customary in shops. If the product to be returned is a product purchased as a set, all pieces of the set must be returned. Individual pieces of the set may not be returned. The Buyer is obliged to enclose with the goods all the accompanying documents received with the goods (e.g. instructions for use, certificates, warranty certificates, etc.). Until the goods are handed over to the Seller or to a person authorised by the Seller, the Buyer shall bear the risk of loss, damage or destruction of the product he wishes to return, unless this is due to no fault of his own. Unless the Buyer is not at fault, the Buyer shall bear the risk of loss, damage or destruction of the product he wishes to return.
In order to facilitate and expedite all the necessary activities relating to the withdrawal from the contract and its consequences, it is desirable that the buyer enclose with the goods a copy of the invoice and a copy of the notice (or completed form) of withdrawal from the contract. It is also preferable that the goods be returned in their original packaging.
The withdrawal from the contract and the possibility of a refund, in addition to the other cases expressly listed in the Consumer Protection Act, do not apply to:
- goods which are perishable or which are about to expire,
- software, audio and video media, if the buyer has opened the security seal,
- sealed goods that are not suitable for return for health or hygiene reasons, provided that the buyer has opened the seal after delivery,
- for food products that are not suitable for return for health or hygiene reasons (e.g. if the buyer has opened the product after delivery),
- for made-to-order products (personalised products, etc.) or for goods which are made to the buyer’s precise instructions and tailored to his/her personal needs,
- goods which, by their nature, are inextricably linked to other objects.
Definition of a clerical error
The supplier is responsible for material defects in the product. A defect is material if:
- the product does not have the characteristics necessary for its normal use or circulation,
- the product does not have the characteristics necessary for the particular use for which the buyer is purchasing it, which was known or should have been known to the seller,
- the product does not possess the characteristics and qualities which were expressly or tacitly agreed or prescribed,
- the supplier has delivered a product which does not correspond to a sample or model, unless the sample or model was shown for information purposes only.
Where the goods or product do not perform faultlessly or do not have the characteristics stated in the warranty card or advertising communication within the warranty period, the buyer may make a claim under the warranty.
The Buyer can claim under the warranty for products which are subject to a mandatory warranty (the list of these products is set out in the Goods Warranted for Faultless Operation Regulations, which can be found here: http://www.pisrs.si/Pis.web/pregledPredpisa?id=PRAV10954) and for those which have been subject to a voluntary warranty. For goods covered by a guarantee, the seller must give the buyer a guarantee certificate containing all the information required by law. The warranty shall be legally binding on the guarantor subject to the conditions set out in the warranty card and the advertising communication. The Buyer may also enforce its rights under the warranty against the Seller.
During the warranty period, the buyer may request the warranty provider (as well as the seller or an authorised repairer) to rectify the defect free of charge. If the defect cannot be rectified, or if the defect is not rectified within a total period of 45 days from the date on which the seller, manufacturer or authorised repairer receives a request for rectification from the buyer, the manufacturer must replace the goods free of charge to the buyer with identical, new and faultless goods.
If the manufacturer fails to repair or replace the goods with new goods within the period referred to in the preceding paragraph, the buyer may terminate the contract or demand a reduction in the purchase price.
The manufacturer must issue a new guarantee certificate for the replaced goods or for the replacement of an essential part of the goods with a new one.
The buyer’s rights under the guarantee shall expire two years after the date on which the buyer requested the defects to be rectified free of charge or the goods to be replaced with new goods.
What is the procedure for claiming the guarantee
During the warranty period and subject to the warranty conditions, the Buyer may, by written application (or by completing the form attached below), request the Warrantor to rectify the defects by producing both the Product and the Warranty and Service Card. It is also advisable to attach a copy of the invoice, if available. If the Buyer’s claim under the warranty is justified, the Buyer shall not incur any costs for the rectification of the defects or the replacement of the product, since the costs of materials, spare parts, labour, transfer and transport of the products incurred in rectifying the defects or replacing the goods with new ones shall be borne by the manufacturer. If the Seller, the Manufacturer or the Authorised Repairer establishes that the defect in the Product is due to improper conduct on the part of the Buyer (e.g. improper use, mechanical damage, tampering with the Product, etc.), and the warranty claim is therefore unjustified, the Seller, the Manufacturer or the Authorised Repairer will send the Buyer a reasoned written notice rejecting the warranty claim and will ask the Buyer to collect the Product in person at the Seller’s/manufacturer’s/authorised repairer’s address within a period of 8 days. If the Buyer fails to collect the Product at the address indicated within 8 days, or if the Buyer expressly declares that he/she wishes the Product to be sent to him/her by post or by delivery service, the Seller/manufacturer/authorised repairer will send the Product to the Buyer by post or by delivery service at the Buyer’s expense.
Rules for prize draws
Definition of terms. A participant in the prize draw is a natural person who takes part in the prize draws. The prize winners are determined randomly by the computer selection function or by the Organiser’s jury.
Eligibility to participate in the prize draw (and other prize draws or vouchers): Persons employed by the prize draw organiser and their immediate family members and persons employed by other legal entities connected with the prize draw are not eligible to participate in the prize draw. Legal persons cannot be a participant in the prize draw. Persons who do not accept the rules of the prize draw are not eligible to enter the prize draw. By entering the prize draw, the entrant is deemed to have accepted the rules of the prize draw.
Rules for participation in the prize draw:
Electronic prize draw: The prize draw is open to all prize draw entrants. One entrant may enter the prize draw only once. The result of the prize draw is final. No appeal is possible. The winner will be notified by email of the receipt and method of collection of the prize.
Winner’s obligations: The Winner is obliged to provide the Prize Promoter with his/her personal details – name, surname, address, e-mail address, telephone and tax number – in writing (e-mail), all within three (3) working days of being notified that he/she is the winner of the Prize. Payment of all taxes on prizes (including VAT) is the responsibility of the Promoter. The Organiser will send prize winners a receipt in accordance with the Income Tax Act and the Income Tax Information Delivery Regulations. The prize winner is obliged to declare the value of the prize in his/her income tax return. The prize winner is obliged to fill in a declaration of acceptance of the prize when collecting the prize. The Promoter is not responsible for any taxes that may arise in connection with any other prizes. If the Prize Winner fails to comply with all obligations, the Prize Winner shall be deemed not to accept the Prize and the Organiser shall be released from any and all obligations to the Prize Winner under this Prize Draw and shall be entitled to dispose of the Prize for any other purpose whatsoever. Prizes are non-transferable.
Protection of personal data: the prize draw organiser shall protect all personal data obtained from participants in the context of the prize draw in accordance with the regulations governing the protection of personal data. The Organiser may only use the personal data obtained from participants for the purposes for which it was obtained. The participant agrees that the Organiser may send him/her notifications regarding the Organiser’s offer. The participant or his/her guardian or legal representative may withdraw his/her consent to the use of the personal data obtained in the prize draw for direct marketing purposes at any time. The prize draw organiser reserves the right to organise the prize draw as a public event. By participating in the prize draw, the participant gives his/her name and address permission to be used in the prize draw organiser’s audio, photo and video material. The participant authorises the prize draw organiser to publish his/her personal data in the mass media and on the Internet in order to inform him/her about the results of the draw or to claim the prize.
Publication of the rules of the prize draw: By submitting their details via the entry form on this page, entrants agree that they are aware of the rules and undertake to comply with the rules of the prize draw.
The Provider reserves the right to set different or additional rules and conditions for each prize draw, in which case the Provider will make these specific rules publicly available and the potential entrant will be informed of these rules and conditions in a clear and unambiguous manner prior to entering the prize draw.
The Buyer is obliged to verify the accuracy of the information on the invoice and to notify the Seller of any errors within eight (8) days of receipt. Subsequent complaints regarding the invoice data shall not be taken into account by the Seller. In the case of payment by credit card, the Buyer’s credit card will be directly debited upon confirmation of the order (i.e. when the Purchase Agreement has been concluded in accordance with the General Terms and Conditions). The amount to be charged to the credit card may differ from the amount indicated on the order, as it depends on surcharges or fees imposed by the card issuer (and/or the card provider) during the transaction process.
The Seller shall not be liable for fees related to changing exchange rates and for surcharges imposed by the Buyer’s bank, as well as for any other additional foreign currency transaction fees charged to the Buyer by the Card Issuer in the event that the EUR is not the currency in which the Credit Card Issuer invoices the Buyer.
Limitation of liability
Ines Krivec s.p. makes every effort to ensure that the information published on its website is up-to-date and correct. It also endeavours to scrutinise each order with the care of a good professional and a good housekeeper and to complete it fully and completely. Unfortunately, despite this due diligence, situations may still arise which may affect the fulfilment of the Seller’s obligations, but which are beyond the Seller’s control, foresight or prevention and for which, consequently, the Seller is not and cannot be held liable. These include, for example, the cessation of production of a particular product without prior notice by the manufacturer or supplier, the unexpected cessation of the supplier’s business, a ban on the supplier’s business by official authorities, the subsequent recall of a product, the subsequent prohibition on the sale of a product, the closure of national borders and the impossibility of imports due to an emergency, force majeure, natural or other disasters or other unexpected and unforeseen events which prevent the seller from supplying the product ordered or from supplying it within the time period foreseen by the seller. If any of the above situations arise, the supplier shall have the right to withdraw from the contract, and shall be obliged to inform the buyer in writing immediately after becoming aware of the reasons for the impossibility of performance of the contract and to indicate clearly and unequivocally to the buyer that it is withdrawing from the contract. In the latter case, the Supplier shall reimburse to the Buyer all payments, if any, already received without delay and at the latest within five (5) working days of the withdrawal from the Contract.
Imaging and graphics
The Provider shall endeavour to provide appropriate images for all saleable products on the Website and shall use its best endeavours to ensure that there are no aesthetic differences between the photograph and the actual product. The colour shades in the photograph may deviate from the actual condition of the products (in particular due to the different performance or resolution of the screen and the photograph, the light in which the photograph was taken, etc.), but this does not affect the specification, definition and standard of the product. Any minor (in particular aesthetic) differences between the products and the display in the online shop do not constitute a material defect in the product.
Photographs, images or recordings published in the context of offers are the property of Ines Krivec s.p. or its suppliers and business partners.
The Provider is not responsible for the content of product reviews written by visitors. The Provider shall review the reviews before publication and reject those that are manifestly untrue, misleading or defamatory. The Provider is not responsible for the information contained in the reviews and disclaims any liability arising from the information contained in the reviews.
Complaints and Dispute Resolution
The Provider will endeavour to resolve any ambiguity, comment or complaint as soon as possible, in compliance with the relevant legislation (in particular the Consumer Protection Act) and will use its best endeavours to reach an amicable solution to any dispute.
In the event that a user of the online shop has a comment or complaint (“Complaint”) about the online shop, the way in which the provider communicates or operates, etc., the user may contact the provider in the following ways:
- In writing by post to FOTOGRAFSKE STORITVE, INES KRIVEC s.p., Zdraviliški trg 15, 3250 Rogaška Slatina (the address should be followed by COMPLAINT).
- In writing in electronic form, to the e-mail address firstname.lastname@example.org
- By calling the telephone number 031 713 164
The complaint procedure is confidential.
Within five (5) working days of receipt of the complaint, the Provider will acknowledge receipt of the complaint to the Customer, and in the same communication will inform the Customer of the estimated timeframe for the complaint (depending on the complexity of the case, the need to make enquiries, obtain evidence, obtain additional information, etc.) and keep the Customer informed of the progress of the complaint resolution process at all times.
The Provider is aware that an essential feature of consumer disputes, at least as far as judicial settlement is concerned, is their disproportion between the economic value of the claim and the costs incurred in settling the dispute itself. This is also the main obstacle to a consumer not bringing a dispute before the courts. Therefore, the provider shall make every effort to resolve any disputes amicably. If no agreement can be reached, the court of jurisdiction for disputes shall be the Court of the City of Celje.
The Provider does not recognise any out-of-court consumer dispute resolution provider as competent to resolve a consumer dispute that a consumer may bring under the Act on Out-of-Court Consumer Dispute Resolution.
Ines Krivec s.p., which as a provider of goods and services facilitates online commerce in Slovenia, publishes on its website an electronic link to the Online Consumer Dispute Resolution Platform (ODRP). The platform is available to consumers via the link HERE.
The above-mentioned regulation is based on the Act on Out-of-Court Settlement of Consumer Disputes, Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC.
Help and further questions
For all your questions, the provider is available by e-mail email@example.com or by telephone on 031 713 164, Monday to Friday between 8:00 and 15:00.